Term of Service

For better planning of your trip, please provide detail information in this followed form below:

  1. Total person
  2. Planning date
  3. Flight schedule for arrival and departure
  4. Hotel preference
  5. Type of room needed

 Communication service:

  1. Communication by online within 24 hours with the fast respond and accurate
  2. We will give you free time to choose the tour program, service, and facilities
  3. The information that you needed, we will respond your question within 24 hour
  4. We serve the fast respond not only booking service but also emergencies problem, some accident, mistaken, and other problem that happened without intentionally
  5. We always give our best costumer request’s recommendation

 Payment method

There are some method to pay booking the tour package, they are:

  1. You can pay 30% deposit booking the tour package by BANK TRANSFER or Western Union. We will confirm you the tour package after accepting the deposit and transfer receipt. You can pay the remaining payment in your arrival location.
  2. If you can’t do the first step, you can pay the payment in your arrival by cash (this option will be provided, if you don’t have Rupiah Currency or can’t transfer because of difficulty process).
  3. You can pay the tour package in Rupiah Currency or Foreign Currency according the costumers ability.

 Cancellation

We will use 30% deposit for cancellation fee, if you give us your notice the cancellation in a week after sending deposit payment.

 Completeness service

  1. AC (Air Conditioner) vehicles, private car, professional driver, English tour guide, rescue team, porters, tour information and talk leader.
  2. Ensuring the most of your trip, comfortable and enjoy like at own place.
  3. Picking up in the costumer’s arrival and finish in Java island or depend on the costumer’s request.
  4. We don’t only provide bromo-ijen tour but also all of popular islands in Indonesia depend on the costumer’s ordering.

 Hotel

For individual booking or private, reconfirmation and reservation detail should be received by the hotel at least 10 days before arrival in regular season and high season while for grouping is at least 30 days before arrival in regular season and 45 days in high season. If the reconfirmation is not made, automatically the room will be released to prevent cancellation fee charges.

 Responsibility

Bromo Victory is tour and travel agency in East Java, Indonesia. We will do our best for the costumers, with love we serve. The tour cost is reasonable and we prioritize good service and convenience facilities for costumers comfort. Suggestion and requirement will be sent by email or our contact before doing the tour. Professional driver and best transportation are our assurance for satisfaction and costumers safety. Professional tour guide will accompany you until the tour is over giving some information that you needed about tourism. We don’t ensure the costumers who changed the tour program or itinerary without our confirmation and our agreement before.

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